The User may return to Sailbrace, free of charge, any products with manufacturing defects. To this end, the User must contact Sailbrace in firstname.lastname@example.org, stating the product or products to be returned, with a photograph and a detailed account of the defects encountered. Upon receipt of said communication, Sailbrace will indicate to the User, if applicable, the form of collection or delivery of the defective product at its warehouse, free of charge. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, Sailbrace reserves the right to refuse such return. Upon receipt of the product and verification of the existence of manufacturing defects in any of the products ordered, Sailbrace shall proceed to send another product of the same characteristics, also free of charge for the User.
If it is not possible, owing to lack of stock, to send another product of identical characteristics, the amount paid for the purchase of the product shall be returned as soon as possible and, in any case, within fourteen (14) calendar days.